[hidden]{display:none!important}
:root{
  --g:#006F45;--g2:#0BA84D;--o:#FA9D1C;--ink:#14231C;--gray:#5F6E66;--bg:#F4F8F5;--gl:#E9F4EE;--ol:#FEF1DC;
  --line:#D8E6DE;--red:#C0392B;--card:#fff;--r:10px;
  font-family:"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:var(--ink);
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);font-size:15px;line-height:1.45}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer;border:0;border-radius:8px;padding:9px 14px;background:var(--g);color:#fff;font-weight:600}
button:hover{filter:brightness(1.08)}
button:disabled{opacity:.45;cursor:not-allowed;filter:none}
button.ghost{background:transparent;color:var(--ink);border:1px solid var(--line)}
button.light{background:var(--gl);color:var(--g)}
button.warn{background:var(--o);color:#3b2400}
button.danger{background:var(--red)}
button.small{padding:5px 10px;font-size:13px}
input,select,textarea{border:1px solid var(--line);border-radius:8px;padding:8px 10px;background:#fff;min-width:0}
input:focus,select:focus,textarea:focus,button:focus-visible{outline:2px solid var(--g2);outline-offset:1px}
textarea{width:100%;min-height:70px;resize:vertical}
label{display:block;font-size:13px;color:var(--gray);margin:10px 0 4px}
h1{font-size:22px;margin:0 0 14px}
h2{font-size:17px;margin:0 0 10px}
a{color:var(--g)}
header{position:sticky;top:0;z-index:20;display:flex;align-items:center;gap:18px;background:var(--g);color:#fff;padding:8px 18px;flex-wrap:wrap}
.brand{display:flex;align-items:center;gap:10px}
.brand img{width:34px;height:34px;border-radius:8px;background:#fff}
.brand b{display:block;font-size:16px}
.brand small{display:block;font-size:11.5px;opacity:.85}
nav{display:flex;gap:4px;flex:1;flex-wrap:wrap}
nav a{color:#fff;text-decoration:none;padding:7px 12px;border-radius:8px;opacity:.85;font-weight:600;font-size:14px}
nav a.on,nav a:hover{background:rgba(255,255,255,.16);opacity:1}
header .right{display:flex;gap:10px;align-items:center}
header .ghost{color:#fff;border-color:rgba(255,255,255,.4)}
.pill{display:inline-flex;align-items:center;gap:6px;border-radius:99px;padding:4px 11px;font-size:13px;font-weight:600;background:rgba(255,255,255,.15)}
.pill::before{content:"";width:9px;height:9px;border-radius:50%;background:#9aa;flex-shrink:0}
.pill.on::before{background:#3ee07a;box-shadow:0 0 0 3px rgba(62,224,122,.25)}
.pill.call::before{background:var(--o);animation:blink 1s infinite}
.pill.off::before{background:#ff8a7a}
@keyframes blink{50%{opacity:.3}}
main{max-width:1280px;margin:0 auto;padding:18px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:16px}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.grow{flex:1}
.muted{color:var(--gray)}
.small{font-size:13px}
.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin-bottom:14px}
.tile{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:12px 14px}
.tile b{display:block;font-size:24px;color:var(--g);font-variant-numeric:tabular-nums}
.tile span{font-size:13px;color:var(--gray)}
.bar{height:6px;background:var(--gl);border-radius:4px;overflow:hidden;margin-top:6px}
.bar i{display:block;height:100%;background:var(--g2)}
table{width:100%;border-collapse:collapse;background:#fff}
th,td{text-align:left;padding:8px 10px;border-bottom:1px solid var(--line);vertical-align:top;font-size:14px}
th{background:var(--gl);color:var(--g);font-size:13px}
td.num,th.num{text-align:right;font-variant-numeric:tabular-nums}
tr.click{cursor:pointer}
tr.click:hover td{background:#f7fbf8}
.chip{display:inline-block;border-radius:99px;padding:2px 9px;font-size:12px;font-weight:600;background:var(--gl);color:var(--g);white-space:nowrap}
.chip.moi{background:#e7f1fb;color:#1d5c99}
.chip.hen,.chip.bao_gia{background:var(--ol);color:#8a5200}
.chip.chot{background:#d6f5df;color:#0b7a34}
.chip.khong_goi,.chip.tu_choi,.chip.sai_so{background:#f6e3e1;color:var(--red)}
.chip.khong_nghe,.chip.khong_lien_lac{background:#eceeed;color:#4b5550}
/* bàn gọi */
.desk{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(0,1fr);gap:16px;align-items:start}
.lead-name{font-size:26px;font-weight:700;margin:0}
.phone{font-size:20px;font-variant-numeric:tabular-nums;letter-spacing:.5px}
.kv{display:grid;grid-template-columns:120px 1fr;gap:6px 12px;font-size:14px;margin:12px 0}
.kv dt{color:var(--gray)}.kv dd{margin:0}
.callbox{display:flex;gap:12px;align-items:center;margin:14px 0;flex-wrap:wrap}
.bigcall{font-size:20px;padding:14px 30px;border-radius:12px;background:var(--g2)}
.bigcall.end{background:var(--red)}
.timer{font-size:26px;font-variant-numeric:tabular-nums;font-weight:700;color:var(--g)}
.blocked{background:var(--ol);border:1px solid #f3d29a;color:#6b4300;border-radius:8px;padding:8px 12px;font-size:14px}
.results{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:8px;margin:8px 0}
.results button{background:#fff;color:var(--ink);border:1.5px solid var(--line);font-weight:600;text-align:left}
.results button.on{border-color:var(--g);background:var(--gl);color:var(--g)}
.results button[data-r=chot].on{border-color:var(--g2);background:#d6f5df}
.results button[data-r=khong_goi].on,.results button[data-r=tu_choi].on{border-color:var(--red);background:#f6e3e1;color:var(--red)}
.hist{list-style:none;margin:0;padding:0}
.hist li{padding:8px 0;border-bottom:1px dashed var(--line);font-size:14px}
.script{white-space:pre-wrap;font-size:15px;line-height:1.6}
.note-old{white-space:pre-wrap;font-size:13px;color:var(--gray);max-height:140px;overflow:auto;background:#fafcfb;border-radius:8px;padding:8px}
kbd{border:1px solid var(--line);border-bottom-width:2px;border-radius:4px;padding:0 5px;font-size:12px;background:#fff;color:var(--ink)}
/* modal, toast */
.modal{position:fixed;inset:0;background:rgba(20,35,28,.45);display:flex;align-items:flex-start;justify-content:center;z-index:50;padding:40px 12px;overflow:auto}
.modal .box{background:#fff;border-radius:14px;padding:20px;width:min(640px,100%);box-shadow:0 20px 50px rgba(0,0,0,.2)}
.modal .box.wide{width:min(980px,100%)}
#toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);z-index:60;display:flex;flex-direction:column;gap:8px;align-items:center}
#toast div{background:var(--ink);color:#fff;border-radius:10px;padding:10px 16px;font-size:14px;box-shadow:0 6px 20px rgba(0,0,0,.2);max-width:90vw}
#toast div.err{background:var(--red)}
#toast div.ok{background:var(--g)}
.incoming{position:fixed;right:20px;top:70px;z-index:55;width:min(380px,92vw);background:#fff;border:3px solid var(--o);border-radius:16px;padding:16px;box-shadow:0 18px 40px rgba(0,0,0,.25);animation:pop .25s}
@keyframes pop{from{transform:scale(.9);opacity:0}}
.incoming h2{color:#8a5200}
.login{max-width:380px;margin:9vh auto}
.login .card{padding:26px}
.login h1{display:flex;gap:10px;align-items:center}
.login img{width:42px;height:42px;border-radius:10px}
.qr svg{width:240px;height:240px;display:block;margin:auto}
.code6{font-size:34px;letter-spacing:8px;font-weight:700;text-align:center;font-variant-numeric:tabular-nums;color:var(--g)}
.dial-number{font-size:40px;font-weight:700;text-align:center;letter-spacing:2px;color:var(--g);font-variant-numeric:tabular-nums;margin:10px 0}
.agent-card{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px}
.agent-card .card{display:flex;flex-direction:column;gap:6px}
.empty{padding:40px;text-align:center;color:var(--gray)}
@media (max-width:900px){.desk{grid-template-columns:1fr}nav{order:3;width:100%}th{top:0}}